Frequently Asked Questions
Everything you need to know about your dancewear order.
What are your shipping rates and delivery times within Europe?
We offer standard and express shipping across Europe. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. Shipping costs are calculated at checkout based on your specific location.
How do I return an item if it doesn't fit?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached. Please note that for hygiene reasons, tights and undergarments cannot be returned if the packaging has been opened.
How can I find the correct size for pointe shoes?
Pointe shoe sizing is unique and differs from street shoes. We highly recommend visiting an authorized stockist for a professional fitting, but you can also refer to our detailed online size guide for general measurements.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey in real-time.
Do you offer discounts for dance teachers or schools?
Yes, Capezio Europe offers a dedicated program for dance professionals and schools. You can apply for a teacher account through our website to access exclusive professional pricing.